Terms of service

Welcome to Soul Of Nol. By accessing our website and purchasing from our store, you agree to the following Terms of Service. Please read them carefully before using our website.

 1. General Information

This website is operated by Soul Of Nol. Throughout the site, the terms “we”, “us”, and “our” refer to Soul Of Nol.

By visiting our website and/or purchasing from us, you engage in our service and agree to be bound by these Terms of Service.

We reserve the right to update or modify these terms at any time without prior notice.

 2. Eligibility

By using this website, you confirm that:

* you are at least 18 years old or have permission from a parent or guardian

* all information you provide is accurate and complete

* you will not use our products or website for any unlawful purpose

 3. Products & Handmade Variations

All Soul Of Nol jewellery is handmade and may contain slight variations in:

* stamping

* finish

* texture

* alignment

* polishing

These natural variations are part of the handmade nature and uniqueness of each piece.

We make every effort to display product colours and images accurately, however appearance may vary slightly depending on screen settings and lighting.

 4. Made-To-Order Production

Many Soul Of Nol pieces are handmade to order.

Production timeframes listed on product pages are estimates only and may vary during busy periods, holidays, or unforeseen circumstances.

We reserve the right to refuse or cancel orders at our discretion.

 5. Pricing & Payments

All prices are listed in Australian Dollars (AUD).

We reserve the right to:

* modify prices at any time

* discontinue products without notice

* correct pricing errors

Payment must be received in full before orders are processed.

 

6. Shipping

Shipping timeframes are estimates only and are not guaranteed.

Once an order has been dispatched, Soul Of Nol is not responsible for:

* postal delays

* customs delays

* lost parcels caused by incorrect shipping details provided by the customer

Customers are responsible for ensuring shipping information is accurate at checkout.

7. Returns & Refunds

Please refer to our Refund & Returns Policy for detailed information regarding:

* returns

* exchanges

* cancellations

* faulty items

Due to hygiene and the handmade nature of our products, certain items may not be eligible for return.

8. Jewellery Care & Tarnishing

Sterling silver naturally tarnishes over time due to exposure to:

* air

* moisture

* chemicals

* skin oils

* perfumes

Tarnishing is a normal characteristic of sterling silver and is not considered a fault.

Customers are responsible for properly caring for their jewellery according to our care recommendations.

9. Intellectual Property

All content on this website, including but not limited to:

* logos

* branding

* product names

* images

* text

* designs

is the property of Soul Of Nol and may not be copied, reproduced, or used without written permission.

 10. Limitation of Liability

To the fullest extent permitted by law, Soul Of Nol shall not be liable for:

* indirect or consequential damages

* loss of profits

* delays outside our control

* allergic reactions or misuse of products

Customers are responsible for checking product materials and suitability before purchase.

 11. Australian Consumer Law

Nothing in these Terms of Service excludes or limits rights provided under Australian Consumer Law.

Customers may be entitled to certain guarantees and remedies under applicable consumer protection legislation.

12. Privacy

Any personal information submitted through our website is handled in accordance with our Privacy Policy.

We do not sell customer information to third parties.

 

13. Contact Information

For questions regarding these Terms of Service, please contact Soul Of Nol through our contact page or support email.

We aim to respond within 1–2 business days.